Leaves Help & Support

How can we help?

Find answers about your Family Heritage Hub, follow quick guides for Times of My Life and Forever Voice, or reach our team through the support button at the bottom right of this page.

Answers at a glance

Frequently asked questions

Start here for membership and launch questions. For a wider range of topics, visit our Family Heritage Hub FAQ.

Membership & reservations

What does a Founding Membership include?

The current Founding Families offer is $19 for one member’s lifetime membership, with 10 GB of included Family Heritage Capacity and 5,000 creation credits allocated to that member. It applies to the first 1,000 eligible family Hubs. Check the Founding Families page for the current offer and checkout details.

Can I join more than one Family Heritage Hub?

Yes. One membership lets you create or join multiple Hubs. Your included capacity and credits belong to your individual account and are shared across the Hubs you use.

Can relatives join at the Founding price?

When your Hub is activated, relatives have a 14-day invitation window to join at the Founding price. They can still join after that window at the then-current standard price. See the offer page for details.

When will my Hub be available?

Founding Family Hubs are activated in Founder order during the launch rollout. Leaves will send progress updates and setup instructions before your Hub is activated.

Using Leaves

Are Times of My Life and Forever Voice available now?

Yes. Both standalone apps are available for download. The guides below cover getting started; some screens may differ as the apps evolve.

Do I have to make my stories or portrait public?

No. Choose the sharing settings offered for your content and review them before inviting anyone or publishing. If you need help understanding a particular setting, contact support.

What if I need a refund or have a billing question?

Open the support widget at the bottom right and send us your question. Include the email used at checkout, but do not send card numbers or passwords. The Terms of Service describe the applicable refund conditions.

Where can I get help with my account?

Use the support feature at the bottom right of this page for the knowledge base, AI-assisted answers, and messages to our team. For account-specific help, include your account email and a short description of what happened.

Get started

App tutorials

Quick guides for our two live apps. Button names may change as we update them; the support feature can help if a screen looks different.

Times of My Life®

Turn memories into stories with a Virtual Biographer.

1. Choose a story topic

Browse or search the story topics. If your idea does not fit a suggested topic, choose the Freeform or “Start from Scratch” option.

2. Tell the story in your words

Start the Virtual Biographer interview. Type your answers or use your device’s microphone. Review your responses and add any memories the questions missed before continuing.

3. Generate and refine your draft

Select the tone and style, generate your story, and read it closely. Edit the draft or ask for a rewrite so the details and voice feel right. You remain the authority on your own story.

4. Add photos, voice, and music

Use the story enhancement tools to add photos or video. You can add narration and, where available, background music. Preview the result before sharing.

5. Share or publish

Use Share to send a preview link, or choose the available PDF, audio, or video publishing options. Review any displayed credit cost and sharing setting before confirming a premium output.

Forever Voice™

Create an Interactive Portrait your loved ones can talk with.

1. Create your portrait

Choose Create Portrait and enter the name your family uses for you. Add a photo if you wish, then answer the Quick Start questions.

2. Give it your perspective

Describe your personality, values, and the way you give advice. Add your sayings, memories, lessons, and source materials to make answers more personal and grounded.

3. Set boundaries and voice options

Choose topics your portrait should avoid and review the sharing controls. A voice sample is optional if you want spoken replies; you can use text replies without one.

4. Test and improve it

Chat with your portrait. When a reply is inaccurate or does not sound like you, revise the underlying answers and add more examples. Check it again before inviting others.

5. Invite people you choose

Use the portrait’s invite controls to share access with family or friends. Review who can chat with it and update your portrait or its settings over time.

Built for future generations

The Leaves Heritage Continuity Promise

Family heritage is worth preserving even when a Hub is quiet for years.

Leaves is building for continuity across generations. Our preservation commitment is to:

  • Move inactive Hubs to lower-cost archival storage rather than delete family heritage because no one is currently using the Hub.
  • Provide a path for an authorized future generation to reactivate the Hub, subject to identity, permission, and succession requirements.
  • Ensure inability to pay alone does not cause heritage content to be deleted.

Leaves also plans a separate 501(c)(3) nonprofit to help fund the long-term preservation of inactive Hubs. That organization is planned; it is not yet an established funding guarantee. Read our Terms of Service for current account, succession, export, and service-discontinuation provisions.

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Leave us a messageSend a question or report an issue for our team to review.

Tap the support icon in the bottom-right corner of this page to get started.

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