LEAVES TERMS OF SERVICE

1. Agreement and Scope

These Terms of Service (the "Terms") are a binding agreement between you and Leaves LLC, a Florida limited liability company doing business as Leaves ("Leaves," "we," "us," or "our"). These Terms govern your access to and use of the Leaves Family Heritage Hub, Times of My Life, Forever Voice, Media Vault, Family Feed, Life Map, Life Timeline, Document Archive, Legacy Letters, related websites and mobile applications, and any other service that links to these Terms (collectively, the "Services").

The Family Hub Governance and Account Succession Policy, AI Voice and Digital Persona Addendum, Biometric and Voice Data Notice and Consent, Acceptable Use Policy, DMCA Copyright Policy, Mobile Application EULA Addendum, Privacy Policy, and any offer or order terms displayed to you at purchase are incorporated into these Terms. If an offer or order term conflicts with these Terms regarding the price, included Capacity, or included Credits for that purchase, the offer or order term controls for that purchase. Otherwise, these Terms control.

By creating an Account, activating a Gift Membership, clicking to accept these Terms, purchasing a Service, or using an authenticated portion of the Services, you agree to these Terms. If you do not agree, do not create an Account or use the Services. Merely viewing a public Leaves webpage does not by itself make you a Lifetime Member.

2. Key Definitions

Account. Your individual Leaves account, credentials, settings, Capacity allocation, Credit balance, and membership status.

Account Owner. The Lifetime Member who creates a Hub or later assumes the Account Owner role under Schedule 1.

Capacity. The account-level Family Heritage Capacity allocated to a member for eligible Content across all Hubs and Services, measured in gigabytes or another unit disclosed at purchase.

Content. Text, photographs, video, audio, documents, comments, recordings, metadata, prompts, family-tree information, stories, and other material submitted to or generated through the Services.

Credits. Units used to obtain identified processing, production, storage, or premium features. Credits may be Purchased Credits or Promotional Credits.

Family Administrator. A member granted limited Hub-administration permissions by an Account Owner.

Family Heritage Hub or Hub. A private, invitation-based collaborative space within the Services, subject to member-selected sharing settings and any separately enabled public-sharing feature.

Guest. A person granted limited access to specified Hub Content without full member rights.

Heritage Content. Content submitted to or created within a Hub or a Hub-connected application for family preservation, collaboration, or sharing.

Lifetime Membership. An individual, one-time membership that continues for the commercial life of the Family Heritage Hub service, subject to these Terms. Lifetime refers to the commercial life of the service, not the biological life of a member.

Promotional Credits. Credits included with a membership, promotion, award, or other no-separate-charge allocation. Promotional Credits have no cash value.

Purchased Credits. Credits purchased for separate consideration, including Purchased Credits given as a gift.

User or you. The individual who accesses or uses the Services. If you use the Services for a minor or another person you lawfully represent, it also includes that represented person where applicable.

3. Eligibility and Minors

You must be legally capable of entering a binding agreement. You may not create an Account if you are under 13 years old. The Services are not directed to children under 13.

A person between 13 and the age of legal majority where they reside may use an Account only with the affirmative consent and active supervision of a parent or legal guardian. The parent or guardian need not be the Account Owner, but must be able to verify authority and accept responsibility for the minor's use. Leaves may require reverification or restrict particular features for minors.

An adult may preserve Heritage Content about a child under 13 when the adult has legal authority or another lawful basis to do so. A child under 13 may not independently submit Content, communicate through the Services, or operate an Account. Public sharing and synthetic voice features involving minors are subject to stricter restrictions in Schedules 2 and 3.

If we learn that an Account is being operated by a child under 13 or that required parental authorization is missing, we may suspend the Account, request verification, limit processing, and delete personal information as required by law.

4. Accounts and Security

You must provide accurate, current registration and contact information and keep it current. You may use a chosen display name, but you may not impersonate another person, misrepresent your authority, or use another person's identity or payment method without permission.

You are responsible for safeguarding your credentials and for activity conducted through your Account to the extent permitted by law. Do not share passwords or authentication codes. Notify [email protected] promptly if you suspect unauthorized access. We may require multifactor authentication for Account Owners, Family Administrators, successor actions, public personas, exports, or other sensitive functions.

Your membership, Capacity, and Credits are personal to your Account and may not be sold, rented, or transferred except through an expressly permitted gift, succession, or legal process.

5. License to Use the Services

Subject to these Terms, Leaves grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for lawful personal and family-heritage purposes. This license does not transfer ownership of the Services, software, designs, models, trademarks, documentation, or Leaves-provided content.

Except where applicable law prohibits restriction, you may not reverse engineer, decompile, bypass security or usage controls, scrape at scale, copy substantial portions of the Services, resell access, or use the Services to create or improve a competing model, dataset, or service without written permission.

6. Lifetime Membership; Unlimited Hubs

One active Lifetime Membership permits that individual to create or join an unlimited number of Family Heritage Hubs during the commercial life of the Hub service. A member does not need to purchase another Lifetime Membership merely because the member creates or joins another Hub.

Membership does not multiply account resources. Capacity and Credits are allocated to the individual Account and are consumed across all Hubs and connected applications. Creating or joining another Hub does not add, refresh, duplicate, or pool Capacity or Credits. Unless a feature expressly states otherwise, storage is charged to the Account that uploads or creates the stored item, and Credits are charged to the Account that initiates the Credit-based action.

Lifetime Membership includes access to the core membership tier and the Capacity and Promotional Credits stated in the offer accepted at purchase. Optional premium services, additional Capacity, Purchased Credits, physical products, professional services, and future standalone products may carry separate charges.

Leaves may improve, replace, add, or retire features. Leaves will not retroactively increase a member's one-time membership price or materially reduce the Capacity or Promotional Credits expressly included with that member's accepted offer without providing a substantially equivalent replacement or the applicable discontinuation remedy in Section 17.

7. Founding and Standard Offers

For eligible members of the first 1,000 Founding Families, the initial Founding offer is $19 for one Lifetime Membership, 10 GB of account-level Family Heritage Capacity, and 5,000 Promotional Credits per member. Eligibility, enrollment deadlines, invitation periods, and any other offer conditions are those clearly displayed at purchase.

After the Founding promotion ends, the initial standard offer is expected to be $39 for one Lifetime Membership, 5 GB of account-level Family Heritage Capacity, and 2,500 Promotional Credits. Leaves may change standard prices and allocations for future purchasers before accepting an order. The price and included benefits shown at checkout and on the purchase receipt govern that purchase.

Promotional Credits and included Capacity are finite. A member may purchase additional Capacity, Purchased Credits, and optional services when offered. Promotional Credits are not Purchased Credits, are not redeemable for cash, and receive no monetary refund upon expiration, account closure, or service discontinuation except where law requires otherwise.

8. Credits and Capacity

Before you use a Credit-based feature, the Services will display or otherwise make available the applicable Credit cost. Feature costs and Credit bundle prices may change prospectively. We will provide reasonable advance notice of a material increase where practicable, but Credits are redeemed at the feature cost in effect when used.

Purchased Credits and Promotional Credits are deducted in the order disclosed in the Services or, if no order is disclosed, Promotional Credits are deducted before Purchased Credits. Credits do not earn interest and may not be redeemed for cash, sold, auctioned, or transferred for value. Purchased Credits may be given to another eligible member through an authorized gift function. Promotional Credits may not be transferred unless the promotion expressly permits it.

Credits do not expire while the Account remains active unless a clearly disclosed promotion states an expiration date or applicable law requires different treatment. Capacity remains available while the Lifetime Membership is active and the corresponding service is offered. If usage exceeds available Capacity, Leaves may pause new uploads or processing after notice, but will not delete existing Heritage Content solely because the member has exceeded Capacity without first providing a reasonable opportunity to export, reduce usage, or purchase additional Capacity.

9. Orders, Payments, Taxes, and Gifts

You authorize Leaves and its payment processors to charge the payment method presented for the price, applicable taxes, and clearly disclosed charges. Payment processors, not Leaves, may collect and store complete payment-card credentials. We may cancel or correct an order affected by suspected fraud, unauthorized use, material pricing error, or unavailability, and will refund amounts collected for an order we cancel.

Prices do not include applicable sales, use, value-added, or similar taxes unless stated. Leaves may calculate, collect, and remit taxes where required. You are responsible for taxes that applicable law requires you to pay directly.

A Lifetime Membership, Capacity purchase, or Credit purchase is a one-time transaction unless checkout expressly and conspicuously identifies a separate subscription. The Family Heritage Hub Lifetime Membership is not automatically renewed and does not create a recurring membership charge.

A Gift Membership becomes associated with the recipient when activated. The recipient must independently accept these Terms. A Gift Membership may not be resold or transferred for value. Unless the offer states otherwise, a purchaser may request a refund for an unactivated Gift Membership within 90 days after purchase; the recipient's 30-day membership guarantee begins at activation.

10. Thirty-Day Money-Back Guarantee

You may request a refund of the price paid for your Lifetime Membership within 30 days after the original purchase or Gift Membership activation date by contacting [email protected]. The guarantee applies to the Lifetime Membership price, not to separately Purchased Credits, additional Capacity already consumed, physical goods, completed professional services, or separately purchased digital outputs, except where the applicable offer or law provides otherwise.

When a membership refund is issued, the Lifetime Membership is deactivated, unused Promotional Credits and included Capacity entitlements end, and access is subject to the export and retention provisions in Sections 16 and 18 and Schedule 1. If the member is an Account Owner of a multi-member Hub, Leaves will not delete the Hub without following the Account Owner departure procedure in Schedule 1.

Purchased Credits are generally non-refundable after delivery. If Purchased Credits were not delivered, were deducted because of a Leaves technical error, or cannot be used because Leaves discontinued the applicable service, Leaves will restore the Credits or provide the refund required by these Terms or applicable law.

11. Your Content and Ownership

As between you and Leaves, you retain the intellectual-property rights you hold in the Content you submit. These Terms do not give you ownership of materials owned by relatives, photographers, archives, publishers, other members, or other third parties merely because those materials concern your family or are stored in a Hub.

You represent that you have the rights, permissions, consents, and lawful basis needed to submit the Content and to grant the licenses in these Terms. For private family materials involving other living people, exercise care and respect their privacy preferences. Obtain express permission before recording another person, creating a digital replica, making their Content public, or using their name, voice, likeness, or story for endorsement or commercial purposes.

Family histories may contain conflicting recollections. Leaves does not verify historical accuracy or adjudicate ordinary family disagreements. You may not, however, use the Services for intentional fraud, unlawful defamation, impersonation, harassment, privacy invasion, or another violation of the Acceptable Use Policy.

12. License You Grant to Leaves

You grant Leaves a non-exclusive, worldwide, royalty-free license to host, store, back up, reproduce, transmit, format, transcode, index, display, and technically modify your Content, and to permit contracted service providers to do the same, solely as reasonably necessary to operate, secure, support, and provide the Services you request and to honor your sharing settings. Technical modifications may include creating thumbnails, transcripts, search indexes, accessibility formats, embeddings used only to provide requested retrieval or generation functions, and other service-requested outputs.

This license is sublicensable only to service providers and infrastructure partners that process Content for Leaves under contractual restrictions, or to people you authorize through the Services. It does not authorize Leaves to sell Heritage Content, place third-party advertising against it, publicly display it contrary to your settings, or train or fine-tune generalized AI or machine-learning models on it without a separate affirmative opt-in.

The license continues while the Content is stored in the Services and for the limited backup, security, dispute, and legal-retention period after deletion. Leaves will cease active use and delete or de-identify remaining copies in accordance with the Privacy Policy and applicable law. Content previously downloaded, exported, or separately copied by another authorized person is outside Leaves' control.

13. Sharing Within and Outside a Hub

When you share Content with Hub members or Guests, you grant those authorized recipients a limited, non-exclusive license to access, view, and use the Content for personal family purposes through the functions and permissions you selected. Downloading, reposting, commercial use, or disclosure outside the intended audience may require additional permission from the rights holder.

A Hub is private by default and is not publicly searchable merely because it exists. Some Services may let a member create a public persona, public page, or shareable link. Enabling such a feature is a separate sharing decision. Anyone who receives an unrestricted link may forward, copy, record, or misuse it, and Leaves cannot retrieve copies made outside the Services. The Services will disclose the intended audience and indexing setting before public sharing where practicable.

Hub roles, administrator powers, member removal, Hub deletion, and succession are governed by Schedule 1. An Account Owner or Family Administrator does not acquire ownership of another member's Content by exercising administrative permissions.

14. AI-Assisted Features and Outputs

The Services may use artificial intelligence to interview, transcribe, organize, summarize, rewrite, generate, search, recommend, or produce Content. AI output may contain errors, omissions, invented details, altered wording, bias, or material that does not reflect the speaker's intent. You must review and approve AI-assisted output before publishing, sharing, or relying on it.

AI output is not an authoritative historical, genealogical, identity, legal, medical, financial, or professional record. Leaves does not guarantee that an output is accurate, unique, non-infringing, or eligible for copyright protection. As between Leaves and you, Leaves claims no ownership in the human-authored portions of your output and permits you to use generated output to the maximum extent legally allowed, subject to third-party rights and these Terms.

Voice cloning, synthetic personas, and digital replicas are governed by Schedules 2 and 3 and require separate affirmative consent. Ordinary acceptance of these Terms is not consent to create a voice model or public digital persona.

15. Leaves Privacy Commitments

Leaves will not sell or rent Personal Data or Heritage Content for money; share it for cross-context behavioral advertising; display third-party advertisements inside a Hub; or use Heritage Content to train or fine-tune generalized AI or machine-learning models without a separate, specific, affirmative opt-in.

Leaves may disclose information to contracted service providers acting on its instructions; process payments; provide user-directed sharing and integrations; prevent fraud, abuse, and security incidents; comply with valid legal obligations; protect users and the public; and complete a merger, financing, reorganization, bankruptcy, or transfer of all or part of the business. Any business successor receiving Heritage Content must assume privacy and security obligations materially consistent with these Terms, and Leaves will provide advance notice and export rights where reasonably possible.

Leaves personnel and contractors may access Heritage Content only when reasonably necessary to provide support requested by a user, perform tightly controlled technical operations, secure the Services, investigate a reported or suspected violation, comply with law, or protect rights and safety. Access will be limited according to role and logged or otherwise controlled where appropriate.

The Privacy Policy describes the categories of information collected, processing purposes, recipients, retention, international transfers, and privacy rights. If these Terms and the Privacy Policy conflict concerning Leaves' processing of Personal Data, the provision giving the user greater protection controls unless applicable law requires otherwise.

16. Security, Backups, and Export

Leaves uses reasonable administrative, technical, and organizational safeguards designed to protect Personal Data and Heritage Content, including encryption in transit and at rest where appropriate, role-based access controls, and backup processes. No service can guarantee absolute security, availability, or freedom from data loss.

Maintain independent copies of irreplaceable materials. Account-level and Hub-level export tools will be provided as described in the Services. A member may export Content the member submitted and other Content the member is authorized to access and download. An Account Owner's administrative role does not automatically authorize export of Content hidden from that Account Owner by another member's valid sharing settings.

After export, the downloaded copy is no longer protected by Leaves' technical controls. You are responsible for securing, sharing, and deleting exported copies.

If a security incident affects your Personal Data, Leaves will provide notice as required by applicable law and may provide additional notice where reasonably appropriate. Report suspected vulnerabilities responsibly to [email protected] and do not exploit or disclose them in a way that increases harm.

17. Service Changes and Discontinuation

Leaves may change the Services as technology, law, safety needs, and user needs evolve. It may add, replace, limit, or retire features, provided that it will not materially reduce paid membership benefits without a substantially equivalent replacement or the remedy described below.

If Leaves discontinues the Family Heritage Hub service as a whole, it will provide at least 180 days' advance notice where legally and operationally possible, keep Heritage Content available for export during that period, provide reasonable migration guidance, and not delete Heritage Content before the end of the notice period except where required for security or law.

If the service is discontinued within 60 months after a member's purchase, Leaves will refund the membership price actually paid multiplied by the number of full months remaining in that 60-month period divided by 60. No membership refund is due after 60 months. Unused Purchased Credits will be refunded based on the effective per-Credit amount actually paid for the unused balance, using the applicable purchase records and deducting prior refunds. Promotional Credits have no refundable cash value.

The same export and prorated-refund remedy applies if Leaves terminates an individual Lifetime Membership without the member's breach, fraud, illegality, security threat, or other cause permitted by these Terms. These remedies do not limit nonwaivable rights under applicable law.

18. Suspension, Termination, and Deletion

Leaves may immediately suspend access or restrict Content when it reasonably believes action is necessary to address a security threat, suspected fraud, illegality, imminent harm, unauthorized voice replication, child exploitation, sanctions risk, or a serious threat to the Services or another person. Leaves will limit the action to what is reasonably necessary and provide notice when doing so would not increase harm or violate law.

For another material breach, Leaves will ordinarily provide notice describing the breach and at least 10 days to cure. If the breach is not cured, is repeated, cannot be cured, or materially harms another person or the Services, Leaves may suspend or terminate the Account or affected feature. Leaves may remove or disable specific unlawful or infringing Content without terminating unaffected Content or members.

You may close your individual Account through available settings or by contacting [email protected]. Leaves will provide a reasonable opportunity to export eligible Content before voluntary closure. Active Content will ordinarily be removed within 90 days after confirmed deletion, subject to backups, fraud prevention, legal obligations, unresolved disputes, and copies retained by other authorized users.

If the affected user is an Account Owner or contributor to a multi-member Hub, the notice, successor, preservation, and member-export procedures in Schedule 1 apply. Termination of one user does not automatically terminate the independent memberships of other users.

19. Service Communications and Marketing

Leaves may send non-optional communications reasonably necessary for account administration, security, billing, legal notices, succession, export, and service operation.

Leaves may also provide first-party product tips, feature announcements, and family-preservation prompts by email or within the Family Feed. Such communications will be identified as coming from Leaves and will not be paid third-party placements or based on behavioral profiling of Heritage Content. Where a communication is promotional rather than operational, applicable opt-out controls will be provided.

20. Third-Party Services and Integrations

The Services may link to or integrate with payment processors, application stores, genealogy services, AI providers, cloud services, or other third parties. Before a user-directed integration sends Heritage Content or Personal Data to a third party, Leaves will describe the categories of information involved where practicable. The third party's own terms and privacy practices govern its independent processing.

Leaves is responsible for selecting and contractually managing its service providers as required by law, but is not responsible for an independent third-party service you choose to activate or for Content after you direct that it be exported or transferred outside Leaves.

21. Intellectual Property and Feedback

The Services and Leaves-provided materials, excluding user Content, are owned by Leaves, its affiliates, or licensors and are protected by intellectual-property laws. Leaves, Family Heritage Hub, Times of My Life, Forever Voice, Media Vault, Family Feed, associated logos, and related marks may not be used without authorization.

If you provide suggestions about the Services, you grant Leaves a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize that feedback without restriction or compensation. Feedback does not include your Heritage Content, personal stories, voice recordings, photographs, or confidential support materials unless you separately agree.

22. Acceptable Use and Copyright

You must comply with Schedule 4. Leaves may investigate reports, preserve evidence, limit sharing, remove Content, suspend features, or take other proportionate action. Where appropriate, Leaves will notify the affected user and provide a reasonable opportunity to appeal.

Copyright complaints are governed by Schedule 5. Leaves maintains a policy to terminate repeat infringers in appropriate circumstances and accommodates standard technical measures as required for available safe-harbor protection.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." LEAVES DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LEAVES DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT CONTENT WILL NEVER BE LOST; OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE FOR A PARTICULAR PURPOSE.

These disclaimers do not override the 30-day guarantee, express privacy commitments, service-discontinuation remedy, or rights that cannot lawfully be waived. Some jurisdictions do not permit particular exclusions, so they may not apply to you.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAVES AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS OR BUSINESS; OR LOSS OF DATA, GOODWILL, OR OPPORTUNITY ARISING FROM THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF LEAVES AND THE OTHER LEAVES PARTIES FOR ALL CLAIMS ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO LEAVES FOR THE SERVICE OR PURCHASE GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or gross negligence where applicable. The limitations apply only to the extent they are fair and enforceable under the law governing the claim.

25. Your Responsibility and Limited Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Leaves and its affiliates, officers, employees, and agents from a third-party claim, damage, judgment, or reasonable legal expense arising directly from: (a) Content you submitted without required rights or consent; (b) your unauthorized recording, voice replication, public sharing, or impersonation; (c) your material violation of Schedule 4; or (d) your willful violation of another person's intellectual-property, privacy, publicity, or other legal rights.

This obligation does not apply to the extent a claim results from Leaves' own breach, negligence, willful misconduct, or unauthorized use of Content. Leaves will provide prompt notice, permit you to participate through qualified counsel, and will not agree to a settlement imposing non-monetary obligations on you without your consent. Leaves may control the defense when reasonably necessary to protect the Services or other users.

26. Informal Dispute Resolution

Before filing arbitration or litigation, the claimant must send an individualized written Notice of Dispute to the other party. Notices to Leaves must be emailed to [email protected] with the subject "LEGAL NOTICE OF DISPUTE" and mailed to the address in Section 33. The notice must identify the claimant, Account email, facts, legal basis, and requested relief. Leaves will send notices to the Account email and available mailing address.

The parties will attempt in good faith to resolve the dispute for 30 days after a complete notice is received. A limitations period will be tolled during that 30-day period to the extent permitted by law. Either party may seek temporary emergency relief before the period ends when necessary to prevent imminent, irreparable harm.

27. Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

Any dispute or claim arising out of or relating to this contract, or the breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

The Federal Arbitration Act governs this arbitration agreement. The arbitration will be heard by one neutral arbitrator. Unless the parties agree otherwise, the consumer may elect a documents-only, telephone, video, or in-person hearing to the extent permitted by the AAA Consumer Arbitration Rules. An in-person hearing will occur at a location reasonably convenient to the consumer and consistent with those Rules.

Fees will be allocated under the AAA Consumer Arbitration Rules and Consumer Fee Schedule. Leaves will pay fees that the Rules or applicable law require the business to pay. Each party will bear its own attorneys' fees unless a statute, these Terms, or the arbitrator authorizes an award. The arbitrator may award any individualized remedy a court could award, subject to lawful limitations in these Terms, and will issue a reasoned written decision upon either party's timely request.

If AAA is unavailable or declines to administer the arbitration despite the parties' compliance, the parties will attempt to agree on a substitute administrator applying materially similar consumer rules. If they cannot agree, a court with jurisdiction may appoint an arbitrator or administrator under applicable law. The parties are not required to arbitrate before an administrator that will not apply applicable consumer due-process protections.

28. Arbitration Exceptions; Class-Action Waiver

Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or preliminary injunctive relief in court to protect account security, confidential information, intellectual property, consent rights in a voice or likeness, or to prevent imminent harm while arbitration is pending. A claim that applicable law prohibits from being arbitrated may proceed in the court identified in Section 30.

YOU AND LEAVES AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine claims of different individuals without every party's written consent, except as a court may require under nonwaivable law.

If the class-action waiver is finally held unenforceable as to a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable claims are completed. The remainder of the arbitration agreement remains effective to the maximum extent permitted by law.

29. Right to Opt Out of Arbitration

You may opt out of Sections 27 and 28 by sending notice within 30 days after you first affirmatively accept this arbitration agreement. Email [email protected] with the subject "ARBITRATION OPT OUT" or mail the notice to the address in Section 33. Include your full name, Account email, mailing address, and an unambiguous statement that you opt out. Opting out does not affect the remainder of these Terms or your access to the Services. Leaves will confirm receipt using your Account contact information.

A future material change to the arbitration agreement will not apply to a dispute of which Leaves had actual notice before the change. Where required by law, Leaves will request separate assent to a materially revised arbitration provision and provide a new opt-out opportunity.

30. Governing Law and Courts

Florida law, without regard to conflict-of-law principles, governs these Terms, except that the Federal Arbitration Act governs the arbitration agreement. Mandatory consumer protections of the jurisdiction where you reside remain applicable where they cannot be waived.

Any court proceeding permitted under these Terms must be brought in the state or federal courts located in Sarasota or Manatee County, Florida, except that a consumer may bring an eligible small-claims action or a nonwaivable claim in another location authorized by applicable law. Each party consents to personal jurisdiction and venue in the applicable court.

31. Changes to These Terms

Leaves may update these Terms to reflect new features, law, safety requirements, or business practices. The updated Terms will state a new effective date. For a material change, Leaves will provide at least 30 days' advance notice by email, in-product notice, or another prominent method. A change reducing a core privacy commitment will receive at least 90 days' advance notice and export rights.

Leaves will not use an amendment to retroactively increase a paid membership price, remove already allocated Capacity or Promotional Credits, authorize generalized AI training without separate opt-in, or eliminate a vested refund or export remedy. Where law requires affirmative assent, continued use alone will not constitute acceptance.

If you reject a material change, you may stop using the Services, export eligible Content, and close your Account. If a change materially reduces a paid benefit and no substantially equivalent replacement is offered, the discontinuation refund remedy in Section 17 applies.

32. General Terms

These Terms and incorporated documents are the entire agreement concerning the Services and supersede earlier service terms, except for an accrued right, signed enterprise agreement, or specific order term that expressly survives. Section headings and plain-language summaries do not limit operative provisions.

You may not assign these Terms or sell your Account without Leaves' written consent. Leaves may assign these Terms to an affiliate or business successor if the assignee assumes the applicable membership, privacy, security, export, and discontinuation obligations. Leaves will notify affected users of a material assignment.

No member, Account Owner, Family Administrator, Guest, or Successor is an agent, partner, employee, or legal representative of Leaves or another member merely because of a Hub role. If one provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Failure to enforce a provision is not a waiver. Provisions that by nature should survive termination, including ownership, licenses for retained copies, payment obligations, disclaimers, liability, indemnity, and disputes, will survive.

Leaves is not liable for delay caused by events beyond reasonable control, but this does not eliminate the service-discontinuation, export, or refund obligations expressly stated in these Terms.

33. Contact

Legal notices must be sent using the method stated in Section 26. Privacy, security, copyright, and arbitration contacts may be updated on the Services, but Leaves will maintain a reasonably accessible contact channel.